Service Desk engineer Jobs

  • To become Service Desk Engineers, candidates should ideally have a bachelor’s degree (or an associate degree) in computer sciences or engineering along with adequate experience in supporting the latest versions of at least one of the operating systems, such as Windows or macOS or Unix/Linux. They should be knowledgeable about networking and WAN technology. If they have certifications from CompTIA in A+ or Network+, it would be beneficial. They must have had hardware troubleshooting experience and be conversant with networking protocols.

    Finally, they must able to explain technology to individuals from non-technical backgrounds.

    Although it is being expected that service desk help will be automated with the entry of chatbots to provide service 24/7 to customers in the near future, human intervention would continue to be an essential element of customer services. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services.

    According to the US Bureau of Labor Statistics (BLS), as enterprises upgrade their software and hardware, the need for support services in the future will increase. It adds that jobs for computer support specialists are expected to grow 11 percent during the 2016 -2026 period.

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