Data Center Operations Technician

  • Data Center Operations Technicians are responsible for data center maintenance and operations equipment. They work as a technical resource providing assistance necessary for day-to-day data center operation. The technician ensures minimal downtime of data center equipment and plays an active role in maintaining its mission-critical data servers.

    • Center technicians address customer device configuration including hardware modification, operating system installation, mounting of peripheral devices and cabling needs
    • Responsible for all fiber cabling including installation and testing in addition to troubleshooting connectivity issues with previously deployed copper or fiber cabling.
    • Provide technical communication pertaining to customer configurations in a concise, professional manner.
    • Possess good knowledge of customer ticketing software and internal ticketing system to provide proper customer support.
    • Must identify and resolve simple server hardware failures to include the replacement of failed hardware components.
    • Troubleshoot operating system storage issues such as disk management and other technologies.
    • Demonstrate high levels of passion and enthusiasm when providing support to all customers and coworkers.

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